Terms and Conditions for Removal Van Canary Wharf

These Terms and Conditions set out the basis on which removal van services are provided by the company to customers in the UK. By making a booking, the customer agrees to be bound by these terms, which apply to domestic and commercial removals, single-item transport, and associated loading and unloading services. In these terms, references to “we”, “us” and “our” mean the removal company, and references to “you” and “your” mean the customer using the removal van service, moving van service, or any related transport arrangement.

These terms are intended to be read alongside any quotation, booking confirmation, inventory, or written instructions issued before the move. If there is any inconsistency between a quotation and these terms, these terms will apply unless we expressly confirm otherwise in writing. We may update or revise these terms from time to time, and the version in force at the time of booking will apply to your service.

By using our removal van Canary Wharf service, you confirm that you are at least 18 years old, legally capable of entering into a binding contract, and authorised to instruct the move. If you are booking on behalf of a business, landlord, tenant, or another person, you confirm that you have authority to do so and that all instructions given are accurate and complete.

Booking process
Bookings may be made through an agreed written quotation, telephone arrangement, email confirmation, or other accepted booking method. A booking is only confirmed when we have accepted your request, obtained any required deposit or prepayment, and issued confirmation of the date, time window, and scope of work. A quotation is based on the information supplied by you, including access details, the volume of items, floors, parking arrangements, and any special handling requirements.

You must provide accurate and up-to-date information at the time of booking. This includes the collection and delivery addresses, contact details, access restrictions, item descriptions, and whether any goods require dismantling, wrapping, lifting assistance, or storage. If the information changes before the moving date, you must inform us as soon as possible. We reserve the right to revise the quotation, change the vehicle size, alter staffing, or cancel the booking if the actual requirements differ materially from the details provided.

Where the service is arranged as a removal van hire, a van removal service, or a combined move with labour, the customer is responsible for ensuring that all locations are accessible and that any necessary permissions, permits, or building approvals are arranged in advance. Any delay caused by inaccurate information, restricted access, missing permits, or failure to secure loading space may result in additional charges.

Payments and charges
Unless otherwise agreed in writing, charges are based on the quotation issued and may include travel time, labour, vehicle use, fuel, waiting time, parking fees, congestion or access-related costs, and any additional services requested on the day. We may charge extra if the job takes longer than estimated due to circumstances outside our reasonable control, if additional items are added, or if the customer requests changes after booking.

Payment terms will be confirmed at the time of booking. In many cases, a deposit or full prepayment may be required to secure the date. Any remaining balance must be paid by the agreed due date, and in all cases no later than completion of the service unless we have confirmed otherwise. We accept payment by the methods stated in the booking confirmation. If a payment fails, is reversed, or is not received, we may suspend the service, withhold delivery where lawful, or recover any outstanding sums.

All prices are quoted in pounds sterling and, unless stated otherwise, may be subject to applicable taxes. If you request additional work during the move, such as extra stops, bulky-item handling, or collection from multiple addresses, we may issue a revised charge. You agree to pay all reasonable costs incurred by us in recovering unpaid sums, including bank charges or lawful debt recovery costs.

Cancellations and rescheduling
You may cancel or reschedule your booking by giving us notice in writing or by the communication method agreed at the time of booking. Cancellation charges may apply depending on how close the cancellation is to the booked date and whether we have already committed vehicle time, labour, or third-party costs. The closer the cancellation is to the service date, the more likely it is that some or all of the fee will remain payable.

If you wish to reschedule, we will try to accommodate a new date subject to availability. However, availability cannot be guaranteed, and a rescheduled booking may be treated as a new booking for pricing or deposit purposes. If we have already carried out part of the work, loaded items, or incurred unavoidable costs, those amounts will remain payable even if the remainder of the job is cancelled.

We may cancel or postpone a service if we cannot carry it out safely, lawfully, or practically because of weather, traffic disruption, vehicle failure, unsafe access, inaccurate information, unpaid charges, or any event beyond our reasonable control. In such cases, we will use reasonable efforts to offer an alternative time. Our liability for cancellation will be limited as set out in the liability section of these terms.

Customer responsibilities
You must ensure that the items to be moved are properly packed, labelled where necessary, and ready for loading at the agreed time unless packing has been included in the service. Fragile items, valuables, personal documents, cash, jewellery, and irreplaceable goods should be transported by you personally unless we have expressly agreed in writing to handle them. You must not include prohibited, dangerous, illegal, or hazardous items in the load.

You are responsible for securing any parking arrangements, access permissions, lift bookings, building rules, or time-slot restrictions that apply to either address. You must also make sure that all appliances are disconnected, water is drained where required, and any fixtures to be removed are safely isolated. If we need to pause work because these steps have not been completed, waiting time or extra labour charges may apply.

Waste regulations and prohibited items
We comply with UK waste and transport requirements when removing, carrying, or disposing of items. Unless we have agreed a lawful disposal or recycling service in writing, we act only as a transport provider and do not accept responsibility for waste classification created by items you ask us to move. You must tell us in advance if any items are waste, partly damaged, contaminated, or intended for disposal rather than relocation.

We do not carry hazardous waste, chemicals, asbestos, medical waste, gas cylinders, fuels, explosives, corrosive substances, or other controlled materials unless we have given prior written approval and all legal conditions are met. If prohibited items are included without disclosure, we may refuse to load them, stop the move, or dispose of the items lawfully at your expense where permitted by law. Any such refusal will not reduce the amount payable for the booked service.

Where we collect items for disposal or recycling, you acknowledge that certain materials may be subject to environmental legislation, duty-of-care requirements, carrier obligations, and waste transfer documentation. You agree to provide true and accurate descriptions of the items and to sign any reasonable paperwork needed to show lawful transfer or disposal. If you are unsure whether an item counts as waste or regulated material, you must tell us before the booking is confirmed.

We will take reasonable steps to handle any waste-related service in a responsible manner, but we are entitled to rely on the information you provide. If incorrect information leads to regulatory issues, fines, cleaning costs, or disposal charges, you agree to reimburse us for all reasonable losses arising from that breach of your obligations under these terms.

Liability and limitations
We will carry out the service with reasonable care and skill. If we fail to do so, we may, at our option, re-perform the relevant part of the service, rectify the issue, or provide a reasonable refund for the affected element. Our total liability for foreseeable loss or damage arising from our breach of contract, negligence, or failure to use reasonable care is limited to the amount paid or payable for the specific service giving rise to the claim, except where the law requires otherwise.

We are not liable for loss or damage caused by items that were inadequately packed by you, inherent fragility, wear and tear, pre-existing defects, or hidden conditions. We are also not responsible for delay caused by traffic, weather, road closures, parking enforcement, building restrictions, or other events outside our reasonable control. Any estimated arrival or completion time is approximate and should not be treated as a guaranteed time unless we have expressly agreed a fixed-time service in writing.

Nothing in these terms excludes or limits liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any other liability that cannot legally be excluded under UK law. If you wish to make a claim for loss or damage, you must notify us as soon as reasonably possible and in any event within a reasonable time after the service. You should retain damaged items, packaging, and supporting evidence, as we may require inspection before any claim is assessed.

Claims procedure
Any claim must be made in writing and include full details of the alleged loss, damage, or service failure. You should describe the item, the circumstances of the incident, and the remedy sought. We may ask for photographs, invoices, proof of value, or other supporting records. If you fail to notify us promptly, we may be unable to investigate properly, and this may affect the outcome of your claim.

We will review claims in a reasonable timeframe and may request access to the affected items or additional information. Any settlement offered will be made without admission of liability unless we state otherwise. Compensation, if due, will be calculated on a fair and reasonable basis taking into account the condition of the item before the move, its age, and any relevant limitation in these terms or the law.

Storage, delays, and abandoned goods
If the move cannot be completed because of your failure to attend, provide access, pay charges, or receive delivery, we may store the items temporarily if we agree to do so, or we may charge for returning them, holding them, or arranging alternative delivery. Any storage or redelivery charges must be paid before release of the goods unless otherwise agreed.

If goods remain uncollected, undeliverable, or abandoned for a significant period, we may take lawful steps to recover costs, dispose of the goods, or otherwise deal with them in accordance with our rights and applicable law. Where possible, we will give you notice before taking such action. You remain responsible for all reasonable costs connected with storage, redelivery, disposal, or recovery of unpaid charges.

Insurance
We may hold insurance appropriate to the type of service provided, but insurance is not a substitute for proper packing, lawful disclosure, or compliance with these terms. Any insurance cover will be subject to the policy wording, exclusions, and claim requirements. If a loss is caused by an excluded event, improper packing, or a breach of your obligations, any policy or contractual protection may not apply.

Where you require additional protection for high-value items, you should notify us before booking so that appropriate arrangements can be discussed. Any special declaration, valuation, or enhanced cover must be agreed in writing and may involve additional charges. Failure to disclose the true value or nature of items may invalidate any claim or limit recovery.

Events outside our control
We are not liable for failure or delay in performing the service where the failure is caused by events beyond our reasonable control, including adverse weather, fire, flood, accident, industrial action, civil unrest, road closure, epidemic restrictions, utility failure, or acts of public authorities. If such an event occurs, our obligations will be suspended for the duration of the event, and we will resume performance as soon as reasonably practicable.

Data and information
Any personal information you provide will be used for booking administration, service delivery, payment handling, and related operational purposes. We will handle such information in accordance with applicable UK data protection law. You must ensure that any third-party data or instructions you provide are accurate and that you have authority to share them with us for the purpose of arranging the move.

Governing law and jurisdiction
These terms and any dispute or claim arising from them are governed by the laws of England and Wales. The courts of England and Wales will have exclusive jurisdiction, unless mandatory consumer law provides otherwise. If any provision of these terms is found to be unlawful or unenforceable, the remaining provisions will continue in full force and effect.