Removal Van Canary Wharf Service Terms and Conditions
These Terms and Conditions govern the provision of removal and related services by Removal Van Canary Wharf to consumers and business customers within the United Kingdom. By booking or using our services, you agree to be bound by these Terms and Conditions. Please read them carefully before confirming a booking.
1. Definitions
In these Terms and Conditions, the following words have the meanings set out below:
Customer means the person, firm or company who requests or purchases services from Removal Van Canary Wharf.
Services means all removal, transport, packing, loading, unloading, storage assistance and related services supplied by Removal Van Canary Wharf.
Goods means all items, furniture, boxes and other property to be moved, handled or transported as part of the Services.
Service Area means the primary area in which we operate, including Canary Wharf and surrounding districts, without limiting our ability to serve other UK locations by agreement.
2. Booking Process
2.1 Bookings may be made by completing a quotation request and accepting our written or verbal estimate, subject to these Terms and Conditions. A booking is only confirmed when we issue a booking confirmation and, where applicable, receive any required deposit.
2.2 You must provide accurate and complete information at the time of booking, including:
a. The collection and delivery addresses.
b. Full details of the Goods to be moved, including any unusually large, heavy, fragile, or high-value items.
c. Access conditions at all relevant properties, including parking restrictions, stairs, lifts, long carries, or limited entry points.
d. Any special requirements, such as packing services, disassembly or reassembly, or particular time constraints.
2.3 Our quotation and booking confirmation are based on the information supplied by you. If the information is incomplete or inaccurate, we reserve the right to adjust the price, change the vehicle or crew allocation, or refuse to carry out part or all of the Services.
2.4 Quotations are normally provided as estimates, not fixed prices, unless explicitly stated otherwise. Where an hourly rate has been agreed, the final charge will be based on the actual time taken to complete the Services, subject to any minimum charges advised at the time of booking.
3. Services and Service Area
3.1 We provide removal and related services primarily within Canary Wharf and other locations in London and the wider UK. We may agree to undertake work outside this area by prior arrangement.
3.2 We will use reasonable skill and care in providing the Services. However, specific arrival or completion times are estimates only and are not guaranteed unless expressly confirmed in writing as a guaranteed service.
3.3 You are responsible for ensuring that we have suitable and safe access to the collection and delivery addresses, including appropriate parking arrangements. Any parking charges, fines, or penalties incurred as a result of inaccurate information or lack of arrangements may be charged to you.
3.4 We reserve the right to refuse to move any Goods that we believe may pose a risk to health and safety, are prohibited by law, or are not suitable for transportation in our vehicles.
4. Customer Obligations
4.1 You must ensure that:
a. All Goods are packed securely and suitably for transport, unless you have arranged and paid for our packing service.
b. All boxes are reasonably weighted and capable of being lifted by one person, unless otherwise agreed.
c. Fragile items are clearly labelled and appropriately protected.
d. Appliances are disconnected, defrosted, drained and prepared for transport in accordance with manufacturer guidelines.
4.2 You or a responsible representative must be present at the collection and delivery addresses to direct the crew and check the Goods. If you are not present, we will proceed according to the instructions previously given, and we will not be liable for any loss or misunderstanding arising from your absence.
4.3 You are responsible for complying with any building, landlord or local authority rules relating to moving and parking at the premises, including booking lift times or move-in/move-out slots where required.
5. Payments and Charges
5.1 All charges are stated in pounds sterling and are subject to any applicable UK taxes.
5.2 We may require a deposit at the time of booking. The remaining balance is payable as advised in your booking confirmation, which may be prior to commencement of the Services or immediately upon completion on the day of the move.
5.3 Payment methods and any applicable surcharges will be communicated to you at the time of booking. We reserve the right to refuse service if payment terms are not met.
5.4 If payment is not made when due, we may:
a. Suspend or cancel the Services.
b. Charge interest on overdue amounts at the statutory rate applicable in England and Wales.
c. Retain possession of Goods in our vehicles or storage until payment is received in full, including any additional storage or administration charges incurred.
5.5 Any additional charges incurred due to delays outside our control, extra items, extended loading times, waiting for keys, or access issues may be added to the final invoice, particularly where work is charged on an hourly basis.
6. Cancellations and Amendments
6.1 You may request to cancel or amend a booking by giving us notice. The amount of notice required and any applicable charges are as follows:
a. If you cancel more than a specified number of working days before the scheduled service date, any deposit paid may be refundable, subject to reasonable administration costs.
b. If you cancel within a shorter period before the scheduled service date, we may retain part or all of the deposit and may charge a cancellation fee to cover our lost time and costs.
c. If you cancel on the day of the move or after our crew has been dispatched, we reserve the right to charge up to the full quoted amount.
6.2 The exact notice periods and fee structure will be specified in your booking confirmation or communicated during the booking process. Where not specified, reasonable industry-standard cancellation terms will apply.
6.3 If you wish to amend the date, time, addresses, or scope of the Services, we will use reasonable efforts to accommodate the change, subject to availability. We may adjust the price to reflect any change in distance, time, or resources required.
6.4 We may cancel or postpone the Services if circumstances beyond our reasonable control prevent us from carrying out the work, including extreme weather, vehicle breakdown, road closures, or serious staff illness. Where possible, we will offer an alternative date or time. Our liability in such circumstances will be limited to any deposit or prepayment you have made for the affected booking.
7. Liability and Insurance
7.1 We will take reasonable care in handling, loading, transporting and unloading your Goods. However, our liability is subject to the limitations set out in this clause.
7.2 We recommend that you maintain adequate insurance cover for your Goods during the move. Our basic liability for loss of or damage to Goods, where we are found to be at fault, may be limited to a fixed amount per item or per consignment, as specified in our insurance terms or booking confirmation.
7.3 We will not be liable for:
a. Loss or damage arising from your failure to pack Goods adequately when you have chosen to pack them yourself.
b. Loss or damage to items with pre-existing defects, structural weaknesses, or inherent vice.
d. Indirect or consequential losses, including loss of income, profit, opportunity, or enjoyment.
e. Damage caused by wear and tear, gradual deterioration, or atmospheric conditions such as damp, mould, or temperature changes.
7.4 We will not be responsible for dismantling or reassembling furniture or equipment unless this service has been specifically requested and agreed. Where we do provide such services, we do not accept liability for damage resulting from inherent weakness, poor construction, or previously made repairs.
7.5 You must report any loss of or damage to Goods that you believe is our responsibility as soon as reasonably practicable, and in any event within a reasonable time after completion of the Services. We may request evidence such as photos, receipts, or repair estimates to assess any claim.
8. Excluded Items and Prohibited Goods
8.1 We do not carry and accept no liability for the following items, unless we have expressly agreed otherwise in writing:
a. Hazardous materials, including explosives, flammable liquids, toxic substances, and compressed gases.
b. Perishable items such as food, plants, or animals.
c. Illegal goods or items obtained unlawfully.
8.2 If we discover that any prohibited or dangerous items have been included without our knowledge, we may remove or dispose of them at your cost and without liability to you.
9. Waste Regulations and Disposal
9.1 We operate in accordance with applicable UK waste and environmental regulations. We are not a general waste collection service and will only remove items that form part of the agreed Services.
9.2 We will not remove or dispose of controlled, hazardous, or regulated waste, including but not limited to chemicals, asbestos, medical waste, or electrical items requiring special treatment, unless we have specifically agreed to do so in compliance with the relevant regulations.
9.3 Where we agree to take away unwanted items, these may be reused, recycled, or disposed of lawfully. Additional charges may apply for disposal services, which will be notified to you in advance or calculated according to weight, type of material and disposal fees.
9.4 You are responsible for accurately identifying any items that may require special handling or disposal. If we incur additional costs or penalties because you have failed to disclose such items, we may pass these costs on to you.
10. Access, Parking and Property Damage
10.1 You are responsible for arranging adequate parking at both collection and delivery locations, including visitor permits, loading bay access or temporary suspensions where required by local regulations.
10.2 We are not liable for damage to property where access is restricted and you have been advised that such damage may occur due to tight corners, narrow staircases, or limited clearance, and you have asked us to proceed regardless.
10.3 Floor coverings, walls, doors and fixtures will be handled with reasonable care, but you are advised to take precautions such as protecting flooring or removing obstacles. We are not responsible for normal scuffs or minor marks that may reasonably occur during the moving process.
11. Delays and Waiting Time
11.1 We will make reasonable efforts to arrive at the agreed time, but we are not liable for delays caused by traffic conditions, accidents, breakdowns, roadworks or other events beyond our reasonable control.
11.2 If our crew is required to wait due to your delay in gaining access, key collection, or other customer-related issues, we may charge waiting time at the agreed hourly rate or as specified in your booking confirmation.
12. Complaints and Dispute Resolution
12.1 If you are dissatisfied with any aspect of our Services, you should raise the issue with our representative as soon as possible so that we have an opportunity to address it.
12.2 Formal complaints should be submitted in writing, providing full details of the issue, dates, locations and any supporting evidence. We will acknowledge and investigate complaints within a reasonable timeframe.
12.3 We aim to resolve disputes amicably. If a dispute cannot be resolved directly, either party may consider using an appropriate alternative dispute resolution service or pursuing the matter through the courts, subject to the governing law clause below.
13. Changes to These Terms
13.1 We may update these Terms and Conditions from time to time to reflect changes in law, regulation, industry practice or our business operations.
13.2 The version of the Terms and Conditions that applies to your booking will be the version in force on the date your booking is confirmed. You are advised to retain a copy of the Terms and Conditions provided at the time of booking.
14. Governing Law and Jurisdiction
14.1 These Terms and Conditions, and any dispute or claim arising out of or in connection with them or the Services provided, shall be governed by and construed in accordance with the laws of England and Wales.
14.2 The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or their subject matter, save that, if you are a consumer resident in another part of the United Kingdom, you may also bring proceedings in your local courts.
By proceeding with a booking or using the Services of Removal Van Canary Wharf, you confirm that you have read, understood and agree to these Terms and Conditions.
